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Posted: Wednesday, March 7, 2018 12:17 AM

Job Description
The Mitigation Crew Chief is responsible for all disaster restoration jobs that are received within their designated area. They are responsible for managing the job from to and including entering the job into the correct systems, scheduling crews to complete the work if needed, and writing the final billing summary at the completion of the job. This person is also ultimately responsible for the customers overall satisfaction.
:Handle all aspects of fire/water or mold losses including preparing new job files, scheduling and coordinating crews, scheduling subcontracting services as needed, communicate each service phase with the customer, setup the new job in CRM software
:Handle new customer inquiries and questions as a first priority to provide service
:Schedule a crew as required to close each potential lead
:Investigate and resolve customer complaints with the support of the president, return all customer phone calls by the end of each business day
:Maintain a professional attitude with employees and customers at all times
:Use time management skills effectively to achieve sales goals
:Create monthly jobs in progress reports
:Complete billing summary within 10 days of the completion of a job to send for invoicing
:Assist with marketing and promotional activities as required
:Perform emergency on manager services per company policy
:Develop relationships with insurance industry personnel including adjusters
:Review job files and ensure that technicians are completing all of the necessary paperwork from the start of a job to the end
:Assist with other duties and responsibilities as requested by the Director Of Operations


• Location: Baltimore

• Post ID: 31283027 baltimore is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018