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Posted: Thursday, January 4, 2018 2:14 PM

Job Description:/h3:
We are seeking a Front of House Restaurant Manager to join our team at Baltimore:Washington International Airport overseeing the front of house operations at our full service restaurant. The ideal candidate would have previous experience as a restaurant manager. We are a growth:oriented Airport restaurant operator currently operating in multiple major metropolitan airports. Come join our team

In this position, you will play a key role in handling the day:to:day operations of the Front of House (FOH) including but not limited to the dining room, bar and staff. The FOH Manager will promote and grow the business, hire and train bartenders, waitstaff and hosts. Ensure that patrons are receiving excellent drinks, food, and service. You will also manage inventory and resources, plan promotional events, ensure that quality and safety controls are followed, maintain current licenses and update vendor contracts, create schedules, and set business objectives to increase profits and maximize customer satisfaction.

Essential Functions
1. Manage the business aspects of the FOH, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.
2. Hiring and training staff to provide excellent service to patrons.
3. Creating effective schedules and quickly resolving conflicts to ensure that FOH is well staffed during peak hours while adhering to labor laws and regulations.
4. Ensuring all company policies and procedures are followed.
5. Coach and counsel staff when company policies and procedures are not followed.
6. Setting and enforcing quality and safety controls including but not limited to compliance with fire, health, safety, and hygiene standards.
7. Ensure adherence to cash management procedures.
8. Working with diverse personalities both on the staff and patrons.
9. Planning and taking part in promotional events.
10. Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed.
11. Prompt resolution of guest complaints
12. Set objectives and targets for beverage unit/bar.
13. Determine staffing needs; interviewing new staff when applicable.
14. Ensure adherence to stock control procedures.
15. Monitor and order supplies.
16. Liaise with suppliers and sales representatives.
17. Confirm that procurement of supplies is on the best possible terms.
18. Make certain all deliveries are checked in correctly and documentation is correct.
19. Check stock is correctly rotated and stored to reduce wastage.
20. Oversee the FOH and bar display to maximize functionality and attractiveness.
21. Set, monitor and control budget for the beverage unit/bar.
22. Plan and implement cost control measures.
23. Plan and implement systems to maximize sales and revenue.
24. Generate and present financial reports.
25. Implement improvements for products and service.
26. Maintain regular communication with staff and management through meetings and discussions.
27. Stay current with relevant legislation regarding service of alcohol and licensing.
28. Maintaining a fun, safe atmosphere for patrons.
29. Perform other duties as directed.
30. Assist in servicing the FOH as needed.
1. Customer Focus.
2. Communication Proficiency.
3. Organizational Skills.
4. Stress
5. Time Management.
6. Judgment.
7. Decision:making.
8. Problem:solving.
9. Resource allocation and management.
10. Delegation.
11. Attention to detail.
12. Coaching
13. Ability to work with diverse personalities and diffuse tense situations.

Supervisory Responsibility
x200B;The FOH Manager manages all employees of the FOH including the bar staff and is responsible for the performance management and hiring of the e


• Location: Baltimore

• Post ID: 29785557 baltimore is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018