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Posted: Thursday, January 4, 2018 2:20 PM

Job Description:/h3:
The Restaurant Manager is responsible for the day:to:day operations of the outlet including, but not limited to employee relations and developing and implementing objectives in accordance with budgetary and service requirements.

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): Assistant Rest. Managers, Food Servers, Bussers, Hostess, bartenders, cocktail servers. Sommelier, and cashiers

Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings or warm farewells) and encourages employees to build relationships with the guests. Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools. Uses tools such as Avero to analyze business trends and employee performance.
In conjunction with the Food and Beverage Operations Manager, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives.
Making sure that the restaurant and/or bar are in compliance with the Health Department Regulations and Standards and maintain the A grade. Knowledge of Health Department Rules and Regulations.
Maximizes employee morale through leading by example in demonstrating Spotlight 5 behaviors to both guests and employees and provides the tools, guidance and support needed to enable all restaurant employees to give world class guest service.
Conducts individual and team QIT, CIPs, EOS/SFS, Step 1 and Buzz sessions and uses the Harrahs coaching cycle in giving both positive and corrective feedback.
Follows and enhances departmental and restaurant specific policies, procedures and sequence of service.
Additional duties as requested by the Food and Beverage Operations Manager.

:Minimum of 5 years Assistant General Manager or Restaurant General Manager experience required
:Experience working in celebrity Chef or acclaimed restaurant preferred
:Fine dining experience preferred
:Strong wine and food pairing knowledge required
:Must have a positive and professional attitude
:Proficient in Microsoft Word, Excel, Power Point and Outlook E:mail programs
:High school diploma or equivalent required. Hospitality degree preferred
:Must be congenial and have neat, professional appearance with good personal hygiene
:Must be reliable, a progressive thinker and conscientious
:Possess the ability to interact (in English) with guests, co:workers and supervisory staff
:Must be accurate and detail oriented
:Strong interpersonal and communication skills.
:Ability to act quickly and exercise good judgment under pressure and/or conflict situations.
:Proficiency in Point of Sales systems (i.e. Micros, Infogenesis)Avero certifiedCompany Description:/h3:
Come Do Your Best Work Here
Caesars Entertainment Corporation is the worlds largest casino entertainment company. Since its beginning in Reno, Nevada more than 70 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now owns or manages casino resorts on four continents. The companys resorts operate primarily under the Harrahs, Caesars and Horseshoe brand names; Caesars also owns the London Clubs International family of casinos and the World Series of Poker.
Since 1951, the legendary Horseshoe Casino has been all about the gambler. We know how to make our guests feel like big fish. Our service is secondary to none, our casinos are damn nice and our amenities keep our guests wanting more. We have a confidence that comes from working for the number one casino brand in every market in which we operate.
Horseshoe Casino Baltimore on Russell Street in Baltimores south side opened in August 2014. Horseshoe Baltimore was designed to maximize connectivity with existing hospitality operators, neighboring professional sports venues


• Location: Baltimore

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