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Posted: Monday, September 11, 2017 3:30 PM

Northrop Grumman's Enterprise Services organization is seeking both a level 2 PC Network Support Specialist and a level 3. The selected candidates will perform end user desktop support services via vFire ticketing system. He/she will be diagnosing HP and Dell hardware failure with repair / resolution, as well as perform desktop / laptop refreshes (replacement) and PC decommissions.

Minor travel between sites in the Baltimore area may be needed, but should be minimum.

Additional job duties include:

• Connect personal computers and terminals to existing data networks.
• Assists users in the general use of personal computers and enterprise networks utilizing established enterprise procedures.
• Explain Enterprise guidelines\standards to assist customers in selecting the appropriate hardware\software to meet business requirements.
• Organizes & prioritizes assigned service tickets on a daily basis using established guidelines to resolve and close service tickets within established Service Level Agreements.
• Maintain service ticket\requests logs documenting all actions taken to include issue resolution prior to closing ticket.
• Escalates issues and problems that are outside of normal guidance and activities to management.
• Replaces aged devices in response to Enterprise Refresh schedule following established procedures including the migration of all data and authorized programs.
• Decommissions returned systems for disposal.
• Exhibits good communication skills, an energetic approach, and patience with customers.

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• Location: Baltimore

• Post ID: 26548882 baltimore is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017