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Posted: Monday, January 8, 2018 4:42 AM

Job ID: 58670

Area of Interest: Clerical

Location: Baltimore, MD US

Hours of Work: 3pm-8:30pm Some Weekends

Job Facility: UMMC Midtown Campus

Employment Type: Part Time


What You Will Do:

Purpose of Job:

Main Function: Issues visitor passes and directs visitors to appropriate areas throughout the campus. Responds to patient information telephone inquires. Projects a professional image and performs a variety of administrative tasks.

Duties & Responsibilities:

* Greets the public/employees in a professional and courteous manner at all times.

* Issues visitor passes and provides accurate directions to facility areas.

* Alerts Security to any suspicious persons, behaviors, and/or packages.

* Maintains and provides accurate and timely information pertaining to patient locations and disposition, as per hospital policy.

* Maintains patient confidentiality per federal, state and local laws, as well as, hospital policy.

* Assess visitor's needs and works diligently in addressing those needs.

* Maintains knowledge of physicians and office locations, administrative personnel and department heads.

* Receive packages and mail and assures facilitation of proper distribution as requested.

* Demonstrates proper customer services skills by complying with hospital dress codes and maintaining proper business decorum at all times in and around work area.

* Demonstrates flexibility in work hours, shifts and work areas in order to meet operational needs of the department.

* Demonstrates the use of all equipment in a proper and safe manner.

* Follows with all personnel, administrative, and department policies and procedures in a professional and positive manner.

* Accepts and implements changes in procedure and policy in a constructive and positive manner.

* Demonstrates support and compliance with Maryland General Hospital's mission, vision, values, philosophy, goals, objectives and policies.

What You Need to Be Successful:

Education: Minimum high school diploma.

Knowledge of: Basic Computer skills and software applications; typing is helpful.

Experience: One year in a customer service application with the public.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.



• Location: Baltimore

• Post ID: 29848987 baltimore is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018