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Posted: Thursday, March 15, 2018 1:56 AM


Macy's Logistics & Operations in Joppa, Maryland is a distribution center that provides outstanding customer service. We are conducting a search for a talented Manager of Customer Returns Center, who is motivated to assist the Director to provide leadership to the entire distribution function.

Essential Functions:
  • Manage, coach, develop and provide leadership for associates on a daily basis.
  • Maintain accurate timekeeping maintenance for associates.
  • Ensure adherence to all ML&O Standard Practices.
  • Monitor and review expenses / budgets.
  • Ensure timely and accurate communications to divisions, and other management.
  • Process transfer requests submitted by buyers/planners.
  • Move CRC shipments through the various system stages for processing.
  • Investigate and resolve CRC disputes with divisions and vendors resulting from receipt and shipment issues.
  • Any other responsibilities management deems necessary.
  • Regular, dependable attendance and punctuality.


  • Leadership /teamwork skills.
  • Monitor productivity.
  • Auditing to ensure integrity standards on inbound and outbound processing.
  • Implementation of work schedules.
  • Monitoring of work practices to ensure clean and safe work environment.
  • Work harmoniously and effectively with others as part of a team.

Communication Skills:
  • Communication skills verbal and written.
  • Good Negotiating skills.

Reasoning Ability:
  • Problem solving skills.
  • Organization skills.
  • Flexible and detail oriented.
  • Ability to make good decisions and manage several processes in a fast paced environment.
  • Ability to work independently.
  • Detail oriented.
  • Sense of urgency.

Other Skills:
  • Prior DC Experience.

Work Hours:
  • Flexible, team player, willing to work extra hours when necessary due to workload.

This job description is not all inclusive. Macy s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Associated topics: generalist, inventory control, lead, logistics, supervisor, supply chain, rep, representative, warehouse analyst, warehouse management


• Location: Baltimore, Joppa

• Post ID: 30640812 baltimore is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018