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Posted: Tuesday, September 12, 2017 3:19 PM

Job Description:/h3:

The Customer Service Supervisor will assist store management in overseeing customer service, product availability, safety, shift management, and vendor care. This supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals.
Note: For fastest consideration, WawaCareers to learn about our career opportunities and apply to an open position in your geography.
What you will do:
:Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input
:Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
:Provide direction, motivation, and coaching for associates during the shift.
:Ensure the 24/7 execution of all customer service programs and processes.
:Oversee execution of established safety, security, quality, and store operations policies, procedures and practices.
:Complete cash and lottery processes.
:Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
What you will need:
:High School Diploma or GED equivalent
:Ability to work 35:40 hours per week
:Experience effectively implementing change and demonstrated results in execution.
:Prior Leadership experience leading, developing and selecting teams in customer service.
:Availability to work all shifts, weekends, and holidays based on business needs.
What you will get:
:Competitive Salaries
:Employee Stock Ownership Plan (ESOP)
:401(k) Plan
:Health Insurance (Medical, Dental, Vision)
:Flexible Spending Accounts (Health and Dependent Care)
:Disability Coverage
:Basic Life and Accidental Death and Dismemberment Insurance
:Supplemental Life, Children Life, and Spousal/Domestic Partner Life Insurance
:Paid Time Off (PTO)
x200B; x200B;

Company Description:/h3:
Wawa is your all day, every day stop for fresh, built:to:order foods, beverages, coffee, fuel services, and surcharge:free ATMs. In July of 2015, Wawa was named Americas Most Beloved Convenience Store by a Market Force study. A privately held company, Wawa has more than 740 convenience retail stores located in PA, NJ, DE, MD, VA and is quickly expanding its 120 locations in Florida. Our stores offer a large fresh food service selection, including Wawa brands such as built:to:order Hoagies, freshly:brewed coffee, hot breakfast sandwiches, built:to:order Specialty Beverages, and an assortment of soups, sides and snacks.

Source: https://www.tiptopjob.com/jobs/71707754_job.asp?source=backpage


• Location: Baltimore

• Post ID: 26554082 baltimore
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