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Posted: Thursday, April 13, 2017 10:01 AM

The Quality Assurance Coordinator is responsible for monitoring, evaluating and directing staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.Ensure activities and processes are in compliance with both company QA standards and applicable contractual standardsEnter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systemsConduct quality assurance for completeness, accuracy, consistency and conformityCoordinate review activities as assigned by management and document the disposition of evaluation challengesInitiate, recommend or provide solutions through designated channels and verify the implementation of solutionsMaintain updated knowledge of the program, including policies and procedures as referenced in the employee and quality manualResearch and gather data for special studiesAssist with training as neededPerform other duties as may be assigned by management A BachelorA?s Degree from an accredited college or university required, equivalent experience considered in lieu of degreeProficient in the use of Microsoft Office productsExcellent organizational, written, and verbal communication skillsAbility to perform comfortably in a fast:paced, deadline:oriented work environmentAbility to work as a team member, as well as independently1 year experience in a quality assurance role, preferably in a contact center or customer service environment requiredAbility to conduct and manage project reviews and communicate process improvement recommendationsA committed and diverse workforce is our most important resource.MAXIMUS is an Affirmative Action/Equal Opportunity Employer.MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


• Location: Baltimore

• Post ID: 20964403 baltimore is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017