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Posted: Thursday, August 3, 2017 12:57 PM

Maryland Department of Transportation Maryland Transit Administration (MDOT MTA) is recruiting for a Communications Specialist. This position provides vital support to Light Rail Control, Metro Control, and Bus Operations Control Center personnel. The Communications Specialist promptly and continuously notifies MDOT MTA customers and Operations of service delays and disruptions via e-news alerts, the MDOT MTA webpage, station announcements and hyper alerts. In addition, the Communications Specialist is responsible for informing upper management and other operational staff of any service incidents due to accidents, mechanical issues/outages, and other delays that affect normal service. The position performs daily monitoring of Metro and Light Rail stations via CCTV cameras and reports any problems or issues to appropriate departments. The incumbent works closely with the Office of Communications and Marketing to provide up-to-the minute information of transit status via radio and television broadcasts. The Communications Specialist responds to inquiries and complaints as needed and performs other duties as assigned.


QUALIFICATIONS:

MINIMUM QUALIFICATIONS
Education: A Bachelor's degree from an accredited college or university.

Experience: Four years of experience in administrative or professional work. *Two years of the administrative or professional work experience must have been in a customer service center or communications environment.

*This statement contains a selective qualification, which is more focused in scope that the minimum qualifications for this classification. Selective qualifications are utilized when the posting requires specific or additional bona fide occupational qualifications (i.e., knowledge, skill or ability).

The ideal candidate will be proficient in the use of Microsoft applications (i.e. Word, Excel, Outlook).

Notes:

1. Additional experience in administrative or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-to-year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant on a year-for-year basis for the required education and experience.


LICENSES & CERTIFICATIONS:

N/A


ADDITIONAL INFORMATION:

TO APPLY:
You must complete a Maryland Department of Transportation (MDOT) application (Form DTS-1) to be considered for this recruitment. Resumes may not be substituted for the application. Since the examination for this recruitment may be an evaluation and rating of the information you provide on your application, it is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Units, or the Authority.

NOTE: Applications not completely filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing.

It is highly recommended that applications be completed and submitted online by registering at www.mdot.maryland.gov/employment. Make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website.

Applicants not applying online may obtain a DTS-1 Application form by calling (410) 767-3860 and mail to: MTA Office of Human Resources, 6 Saint Paul Street, 5th Floor, Baltimore, MD 21202. Applicants may also submit their application directly to the Office of Human Resources.

Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as: American Association of Collegiate Registrars & Admissions Officers (AACRAO) International Education Services - Tel: 202-296-3359 http://ies.aacrao.org/.

• Location: Baltimore, Baltimore, MD

• Post ID: 25028298 baltimore
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