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Posted: Sunday, September 10, 2017 10:30 PM

Company Summary:Founded in 2001, Connections Education is a leading provider of high-quality, highly accountable online education solutions for schools, school districts, and students in grades K12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, Connections Education brings full-time online and blended school to 65,000 students across the US and abroad, and delivers online courses to over 340,000 students. In total, over 400,000 students in the US and 48 countries will receive online learning from Connections Education in 2017. Connections Education is based in Baltimore, Maryland and was named a "Top Workplace" by the Baltimore Sun for the third consecutive year and a 2013 "Best Place to Work" by Baltimore magazine. Regularly recognized for its outstanding curriculum and leadership, Connections Education is committed to expanding quality education through technology, and helping students achieve both academic and personal success. Connections Education is part of the global education company, Pearson.Position Summary:Working from our office in Columbia, Maryland, and reporting to the Enrollment Advisor Manager, the Enrollment Advisor Supervisor will oversee the daily workflow and operations of the Enrollment Advisor Team, which takes prospective families from the initial application process through the document submission and verification process through the confirmation of enrollment and ordering of materials. With responsibility for a team of Enrollment Advisors assigned to various states, the Enrollment Advisor Supervisor will maintain thorough knowledge of the enrollment requirements for those states with awareness of enrollment caps, deadlines, and other special projects. Additionally, the Enrollment Advisor Supervisor will monitor and maintain student records and manage the workflow of the Enrollment Advisor Team. A successful candidate will remain current on all Enrollment requirements, state and federal guidelines, and school specific deadlines as well as demonstrating excellent time management, delegation, and organizational skills. The Enrollment Department is the critical first connection between Connections Academy and our families, and it is essential that the Enrollment Advisor Supervisor facilitate professional, sensitive, informative and responsive interactions that turn potential students into long-time members of the Connections Academy family.Responsibilities: Assist Enrollment Advisor Manager with interviewing, hiring, and supervising Enrollment Advisor staff; Assist in the training of Enrollment Advisor Team Leads to be mentors to new and current employees and provide additional support and instruction as necessary to new and current staff; Maintain awareness of school enrollment caps, deadlines and other special projects and coordinate implementation of project plans with the Enrollment Advisor Manager, Advisor Team Leads, and Enrollment Advisors ; Provide support to Enrollment Team to ensure enrollment goals are met; Run daily, weekly, and monthly data reports to locate incorrect data, withdrawals of inactive applicants, and find students with missing documentation for follow-up contact by Enrollment Advisor Team members; Act as point person for CA departmentsFulfillment, Customer Care, and Academic Placement Services, as needed; Manage daily workflow of the Enrollment Advisor Team; Communicate with parents that have complaints regarding enrollment and escalate to Enrollment Advisor Manager when needed; Monitor Connexus record maintenance; Monitor the development and updates to the Enrollment web content; Conduct call quality monitoring and provide metrics for Enrollment Advisors; Oversee productivity of Enrollment Advisors, coaching team members to improve performance as needed, and report on progress to the Enrollment Advisor Manager; Oversee Enrollment Advisor compliance with departmental and company policies, taking disciplinary action as required; Monitor the maintenance of the enrollment manual; detailing the enrollment process and requirements for each state; Work with school-based staff (eg, school administrative assistants) to coordinate data collection and key enrollment processes; Maintain accuracy of student records/data in accordance with all regulatory requirements; Responsible for the collection of data and reporting of state enrollment verifications; Identify families who may need additional support through the enrollment process and coordinate such support with Enrollment Advisors; Respond to production website complaints and questions; and Other duties as assigned. Bachelors Degree required Previous supervisor experience desired Previous experience working in CA or CL Enrollment Department a plus Previous school admissions/registration/records experience a plus Advanced knowledge of Connexus Extensive knowledge of inter-departmental functionality Excellent interpersonal skills Proficient in Microsoft Word and Excel Excellent written and oral communication skills Excellent data analysis skills Excellent multitasking skills Highly organized Ability to serve as an effective leader, motivator, and mentor Ability to work in a fast paced environment and make quality, informed decisions


• Location: Baltimore

• Post ID: 26702227 baltimore is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017