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Posted: Saturday, March 11, 2017 1:59 PM

Job Description:/h3:
x200B;We are currently hiring four Full Time Customer Service Associates. Are you an energetic go:getter who loves interacting with others? Our office needs to staff our Customer Service Department ASAP.
We are looking for team members committed to providing next:level service to our loyal customers.

Primary responsibilities for the Customer Service Representative role include:
:Customer Service Representatives resolve customer complaints. This can be via phone, email, face:to:face or social media.
:Customer Service Representatives use telephones to reach out to customers and verify account information.
:Customer Service Representatives greet customers warmly and ascertain problem or reason for calling.
:Customer Service Representatives will help to upgrade accounts.
:Customer Service Representatives assist with placing customer orders, refunds, or exchanges.
:Customer Service Representative take payment information and other pertinent information such as addresses and phone numbers.
:Customer Service Representatives answer customer questions about warranties or terms of sale.
:Customer Service Representatives suggest solutions when a product malfunctions.
:Customer Service Representatives handle product recalls.
:Customer Service Representatives attempt to persuade customer to reconsider cancellation.
:Customer Service Representatives inform customer of deals and promotions.
:Customer Service Representatives utilize computer technology to handle high call volumes.
:Customer Service Representatives work with customer service manager to ensure proper customer service is being delivered.
:Customer Service Representative close out or open call records.
:Customer Service Representative report to management on overall customer satisfaction.
Requirements
Required Skills:
:Excellent communication, customer service, interpersonal, and typing skills
:Computer Skills
:Ability to work efficiently and effectively in a multi:task customer service environment
:Strong decision making ability
:Problem solving skills
:Strong oral communication skills including active listening
:Excellent organization skills
:Effective and accurate decision making skills
We have found our employees with backgrounds in the following have excelled in this role previously:
:Sales
:Customer Service
:Marketing
:Bartender
:Server
:Events and Promotions
:Hostess
:Sales Associates
:New Graduates
Please note that this is an entry level role and we will prove full training. You must be over 18 and eligible to work in the United States . Please send your cover letter along with resume to be considered for this position.

Company Description:/h3:
ABOUT US:

We are a special event marketing company that creates personalized campaigns for clients to accurately represent their brands. We specialize in event marketing in order to raise brand awareness, increase customer acquisition and improve brand loyalty for our clients brands.

Through this exciting form of marketing that enables us to accurately target those who are most likely to be interested in the products or services available, we not only generate quality results for our clients, but create a fun environment for any unique individual willing to press forward with speed.

Source: https://www.tiptopjob.com/jobs/64645782_job.asp?source=backpage


• Location: Baltimore

• Post ID: 19874498 baltimore
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