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Posted: Wednesday, March 8, 2017 3:29 PM

Job Description:/h3:
Summary
The Customer Service/Technical Sales Rep will be responsible for taking calls from customers for parts orders and increasing revenue through proactively contacting customers for their needs.
Responsibilities
1. Takes incoming calls from customers for parts orders.
2. Builds relationship with customers in order to anticipate and suggest future orders to meet needs.
3. Processes orders for outgoing shipment, quotations, prepares correspondence, and fulfills customer and vendor needs to ensure customer satisfaction. Records shipment data, including weight, charges, and space availability.
4. Confirms transporters for freight pickup and ensures that cargo is routed appropriately.
5. Prepares and verifies bills of lading and invoice customer orders.
6. Manages customer contact information data base.
7. Follows up with customers on survey results.
8. Manages marketing for special products.
9. Informs management on opportunities and threats in the market
10. Performs other related duties as assigned.

Requirements

Previous
industrial/technical working experience .

Superior customer service and communication skills.

Familiar with a variety of the field services concepts, practices and procedures.

Strong marketing and analytical skills.

Travel at least 20 of the time.

Must have ability to work flexible hours for on call, inventory and overtime as necessary.

Strong computer skills include e:mail, word and excel.

Relies on experience and judgment to plan and accomplish goals.
Company Description:/h3:
Not only technology and know:how make us successful.
Above all, it is because of the people who work for us. Its their commitment, motivation and strong team spirit, with respect for others.

We have set ourselves ambitious goals and are looking for people who are determined, competent and have original ideas.

As a forward:looking enterprise, we are committed to creating an exemplary Human Resources Policy, which is staff:oriented and contributes effectively to the companys continued success.

Source: https://www.tiptopjob.com/jobs/64267303_job.asp?source=backpage


• Location: Baltimore

• Post ID: 19779523 baltimore
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