Technical Service Delivery Manager, Transportation Industry, (This IS Not A Logistics Industry Posit
Posted: Tuesday, September 5, 2017 9:00 PM
Description Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience.Conduent is a leading global enterprise for business process outsourcing. Through its broad portfolio of technology and services,Conduent provides the essential back-office support that clears the way for clients to focus on their core business. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. JOB SUMMARY: Conduent is seeking an experienced Technical Delivery expert with broad skills in technical solution design and a proven track record implementing highly reliable large volume systems with high availability. The successful incumbent must have deep technical expertise in application design with robust architecture built for scalability/availability. Responsible for end to end service delivery for multiple software solutions, supporting multiple clients. Manages prioritization of demand by collaborating with key stakeholders to identify customer requirements, assess system impacts, and participates directly in solution design and delivery as well as post production troubleshooting. Must be able to assess shortcomings in existing software installations, and have the ability to develop recommendations and solutions for continuous improvement. Excellent oral and written communication skills are required. Candidate must be located in the Maryland/DC area with the ability to be on-site in either the Maryland or Germantown facilities as required. Responsibilities include, but not limited to:Identify operation issues and help develop solutions for technical design/implementationOwn the service level performance and life cycle of all hardware and software involved in a service solution. (eg troubleshooting outages and performance degradations, hardware replacement, tracking relevant software vulnerabilities, software feature changes, vendor recommended best practices, etc.)Lead root cause analysis efforts and reporting.Work with Project and Service Delivery Managers as necessary to implement patches, changes, and upgrades to the solution as appropriate.Track the health and capacity of a service solution, including growth projections (eg free storage space, CPU/memory utilization)Create and curate service documentation (eg run books, architecture diagrams, data-flow, processes, procedures, dependent services/infrastructure, etc.)Provide technical reports and briefings.Support PCI audit effortsREQUIREMENTS:Must have at least at least ten (10) years of systems development experienceMust have an expert knowledge of Technical Service DeliveryJava/J2EE, RDBMS, web apps, networking, storage and associated concepts.Deep technical experience with high volume throughput systems and experience scaling systems including design for high availability, troubleshooting complex infrastructure issues, etc.Strong people management skillsExcellent multi-taskerExcellent communications skills (interpersonal, verbal, written, presentation)Ability resolve issues/problem solverHire talent and terminate if requiredSuperb customer satisfaction skillsMust consent to and successfully clear all required pre-employment screeningsMust be currently eligible to work in the United States for any employer Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to accommodations@Conduent.com . Be sure to include your name, the job you are interested in, and the accommodation you are seeking Company Description:Advancing the EverydayFrom managing transit systems to promoting new ways to access healthcare, we play a role in the daily lives of people across the globe.Conduent is more than just the world's largest business process services company. We're changing the way businesses and governments interact with their citizens, customers and employees, every single day.At Conduent, you'll find unique opportunities to work for some of the world's biggest brands: accelerating employee training and career development for Hertz, ensuring customers enjoy more quality time on the open ocean with Royal Caribbean, unlocking efficiencies through digital transformation with Procter & Gamble. Thanks to our many talented employees, we're modernizing the constituent experience-and moving the world forward.
• Location: Baltimore
• Post ID: 26555447 baltimore