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Posted: Sunday, September 3, 2017 11:14 PM

ALTEK Information Technology, Inc. is currently recruiting for:Help Desk Analyst Location: Columbia, MDDuration: 6 Months +Job Summary:The primary function of the Help Desk Analyst is to provide Tier 1 support to all participants and interested applicants. The Help Desk Analyst will work within the call center and CRM software to resolve issues related to user access, portal navigation, onboarding, and general inquiries. ESSENTIAL DUTIES AND RESPONSIBILITIES:Include the following. Other duties may be assigned. *HIE Operations -Assist participants with user access, portal navigation, and other HIE inquiries-Assist interested applicants with organizational and individual onboarding-Become knowledgeable about credentialing requirements in order to educate current/future users and troubleshoot registration issues-Serve as initial liaison between HIE and a variety of healthcare organizations to assess needs and route to appropriate department-Maintain and update participant accounts in CRM software to include activity history, contact information, and membership status-Coordinate with Operations Manager to implement customer support campaigns-Create CRM reports to identify participant status and utilization metrics-Fulfill patient opt out requests and address general patient inquiries regarding the HIE-Provide support to Operations Manager and Outreach Team Qualifications:To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*Strong organizational and interpersonal skills with all levels in the organization.*Possession and demonstration of high energy, flexibility, creativity and good judgment.*Skilled and knowledgeable in relationship management and communication*Ability to communicate effectively, both verbal and written.*Ability to manage multiple tasks and meet deadlines.*Familiarity with Maryland healthcare industry preferred. Education and/or Experience:*Bachelor's degree in health sciences, information systems, or other related field. *Proficient communication skills. *Experience with Microsoft Office, especially Excel. *Experience supporting a technology company with tier 1 level support is preferred For immediate consideration PLEASE send all resumes to the recruiter listed below with (17-03547) in the subject line of your email.Recruiter: Caitlin ClarkEmail: - provided by DiceHelp Desk Analyst


• Location: Baltimore

• Post ID: 26497542 baltimore is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017