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Posted: Friday, April 28, 2017 4:08 PM

Customer Service Associate Location: Columbia, MD Salary: US$ 38,000 - US$ 45,000 per year Date Posted: Friday, April 21, 2017 Job Type: Permanent Reference #: S_521500 Questions? 410-312-4974 Specialty: Randstad USA Administration **Description** This position provides customer service to distributors, end users, and sales representatives and is responsible for the entry of product sales orders and for coordinating with finance to create customer invoices. Responsibilities: - Answer phones promptly and courteously, utilizing company procedures. - Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner. - Take customer orders via phone, obtaining and verifying information. - Assist Sales Representative with inquiries. - Perform intake of customer sales orders. - Enter customer sales orders in to the software system. - Work with Logistics to fulfill the orders timely and accurately. - Prepare paperwork necessary for Finance to invoice customers for sales orders and for product that was shipped on consignment. - Provide issue tracking information (packing lists) to distributor customers. Working hours: 8:00am - 5:00pm Skills: Qualifications: Required --2+ years in an administrative, office, or customer service call center role. --Superior customer service skills. --High level of attention to detail. --Strong organizational skills. --Ability to manage and prioritize multiple tasks and excellent time management skills. --Strong written and verbal communication skills. --Working knowledge of Microsoft Word, Excel and Outlook. --Working knowledge of FedEx, UPS and other online systems used for shipping. Preferred --College degree. Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.


• Location: Baltimore

• Post ID: 21518958 baltimore is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017